Getting Help
How do I contact property management?
The fastest way to contact management is through the Tenant Portal. Requests submitted through the portal are tracked and routed to the appropriate team member.
How do I submit a maintenance request?
Submit maintenance requests through the Tenant Portal and include photos and a clear description of the issue.
What qualifies as emergency maintenance?
Emergency issues include flooding, fire or smoke, sewage backups, electrical hazards, or loss of heat when required by law.
What is considered non-emergency maintenance?
Non-emergency issues include appliance problems, cosmetic repairs, slow drains, or minor leaks.
Emergency examples:
- • Active flooding
- • Fire or smoke
- • Gas leak
- • Sewage backup
- • Electrical hazard
Non-emergency examples:
- • Appliance not working
- • Slow drain
- • Cosmetic issues
- • Loose hardware
Rent & Payments
When is rent due?
Rent is due on the 1st day of each month and must be paid in advance.
How do I pay rent?
Most tenants pay rent through the Tenant Portal. Rent may also be paid by check, cashier’s check, or money order depending on the lease instructions.
Are there fees for online payments?
Online payment processors may charge convenience fees depending on the payment method.
What happens if rent is late?
Late payments may result in late fees as outlined in the lease agreement.
What happens if my payment is returned?
Returned payments may result in additional fees and management may require future payments to be made by cashier’s check or money order.
Maintenance & Repairs
How do I report a repair issue?
Submit a maintenance request through the Tenant Portal with photos and details.
Can I make repairs myself?
Tenants should not perform repairs or hire contractors without written approval from management.
What should I do if an appliance stops working?
Submit a maintenance request through the tenant portal and include details about the appliance.
What should I do if my garbage disposal stops working?
Check that the disposal has power and press the reset button on the bottom of the unit. If it still does not work, submit a maintenance request.
What should I do if a toilet or sink is clogged?
Tenants should attempt to clear minor clogs. If the problem persists, submit a maintenance request.
Lockouts & Keys
What should I do if I get locked out?
Tenants are responsible for lockouts. You may contact a locksmith or request assistance from management during business hours if available.
Can I change the locks?
Changing locks or installing security devices requires written approval from management.
Noise, Guests & Community Rules
What should I do about noisy neighbors?
If possible, notify your neighbor first. If the issue continues, submit a report through the Tenant Portal.
Can I have guests stay with me?
Guests are allowed, but long-term guests may need to be added to the lease.
Parking & Storage
Is parking included with my unit?
Parking availability depends on the property and lease.
What vehicles are allowed in parking areas?
Parking spaces are intended for operable passenger vehicles only. Vehicle repairs or storage of items in parking spaces are generally not permitted.
Can I store items in common areas?
Storage is not allowed in hallways or common areas unless designated.
Appliances & Utilities
Who pays utilities?
Tenants are responsible for utilities unless the lease specifies otherwise.
What should I do if my heater or air conditioner stops working?
Submit a maintenance request through the tenant portal with details about the issue.
Pest Control
What should I do if I see pests in my unit?
Report pest issues through the tenant portal so management can investigate.
How can tenants help prevent pests?
- Keep food sealed
- Take trash out regularly
- Clean spills quickly
- Do not leave pet food out overnight
Security Deposits
What is the security deposit used for?
Security deposits may cover unpaid rent, cleaning costs, or damage beyond normal wear.
When will I receive my deposit back?
California law generally requires deposits to be returned within 21 days after move-out minus lawful deductions.
Move-Out
How much notice is required to move out?
Month-to-month tenancies generally require at least 30 days written notice.
What should I do before moving out?
Remove belongings, clean the unit, and return it in similar condition to move-in except for normal wear.
Tenant Portal
What can I do in the tenant portal?
- Pay rent
- Submit maintenance requests
- View payment history
- Access documents
- Update contact information
Will I still see my payment history after the company name change?
Yes. The tenant portal and historical records remain unchanged.
Los Angeles Tenant Information
Is my building under rent control?
Some Los Angeles buildings are covered by the Rent Stabilization Ordinance (RSO), which regulates rent increases and eviction protections.
What are habitability issues?
Habitability refers to safe and livable conditions such as working plumbing, electricity, and protection from leaks or hazards.
How much notice must a landlord give before entering a unit in California?
California law generally requires 24-hour notice before entry except in emergencies.
What is considered normal wear and tear?
Normal wear and tear refers to minor deterioration from everyday living such as small scuffs or nail holes.
This FAQ summarizes common policies but does not replace the lease agreement. Please refer to your lease or contact management through the Tenant Portal for assistance.